D&L Neighbor Rewards — Referral Program Terms

Effective September 24, 2026.

These D&L Neighbor Rewards Referral Program Terms ("Referral Terms") govern participation in the D&L Garage Doors Neighbor Rewards program ("Program"). They supplement D&L's Terms of Service and Privacy Policy.

1. Purpose

Neighbor Rewards allows eligible existing D&L customers to introduce prospective new customers and potentially receive a reward when an eligible referral results in qualifying completed and paid service.

Submitting a referral does not guarantee a reward.

2. Referrer eligibility

Unless D&L states otherwise, a referrer must:

  • be 18 or older;
  • be an existing D&L customer;
  • provide accurate information;
  • follow these Referral Terms;
  • not be a D&L employee or employee-household member unless separately approved.

D&L may verify eligibility from business records.

3. Permission to introduce

By submitting a referral, the referrer represents that:

  • they know the person;
  • they have spoken with the person;
  • the person knows their contact information is being shared with D&L for this introduction and follow-up about the stated garage door need;
  • information is accurate to the referrer's knowledge.

Do not submit purchased, scraped, random, or unauthorized contacts.

4. Eligible referred customer

Unless D&L states otherwise, the referred person must:

  • be new to D&L;
  • be a different household/service address from the referrer;
  • be in a current service area;
  • not already have an active D&L lead, estimate, booking, job, or recorded service opportunity before referral receipt;
  • complete qualifying paid service during the attribution period.

D&L's customer records control eligibility.

5. Attribution

Referral should be submitted before the prospect first books/requests qualifying service.

Default attribution period: 90 days after D&L receives the introduction.

If multiple people refer the same prospective customer/household, the first valid referral recorded generally receives attribution.

D&L may correct attribution for duplicates, errors, misuse, or other reasonable record-based reasons.

6. Qualifying service

A referral becomes successful only after an eligible referred customer completes qualifying service and D&L receives cleared payment.

Unless D&L says otherwise, these do not qualify:

  • diagnostic/trip-only visit without qualifying paid repair/installation;
  • warranty work;
  • callback/no-charge work;
  • cancelled job;
  • unpaid balance;
  • refunded/charged-back work;
  • self-referral;
  • same-household referral;
  • duplicate referral;
  • fraud/misleading submission;
  • service outside current service area.

Commercial/property-management/contractor/affiliate/partner opportunities may use separate terms.

7. Rewards

Default ladder:

  • first successful qualifying referral: $25
  • second: $50
  • third: $75
  • fourth and each successful qualifying referral after: $100 each

Applicable tier is based on successful qualifying referrals recorded by D&L for the referrer.

Pending, cancelled, refunded, duplicate, ineligible, or unpaid referrals do not advance the tier.

D&L verifies count and amount using business records.

8. Referred-customer credit

An eligible referred new customer may receive a $25 referral credit toward qualifying D&L service.

Unless otherwise stated:

  • no cash value;
  • one per eligible household/service address;
  • applies to qualifying paid service, not diagnostic/trip-only charge;
  • cannot be combined with another promotion without D&L approval;
  • eligibility is confirmed before final application.

9. Timing and method

Rewards are issued as gift cards within 30 days after D&L verifies that the qualifying job is completed and paid.

10. Refunds/reversals/disputes

If a transaction is later cancelled, refunded, charged back, fraudulent, or otherwise ineligible, D&L may reverse an unpaid reward or adjust future rewards where permitted.

Questions should include the Referral ID.

D&L's reasonable determination based on business records controls program eligibility and attribution.

11. No reward for reviews

Neighbor Rewards compensates eligible business referrals, not review sentiment.

Rewards are not conditioned on:

  • writing a review;
  • writing a positive review;
  • giving a specific rating;
  • removing/changing a review.

12. Misuse

D&L may deny/suspend/reverse eligibility for:

  • self-referrals;
  • fake identities;
  • duplicate households;
  • spam;
  • purchased/scraped lists;
  • false permission statements;
  • manipulated records;
  • employee misuse;
  • other abuse/fraud.

13. Communications/privacy

D&L may use submitted information to:

  • make the requested introduction;
  • route/respond to service opportunity;
  • match referrer/prospect to records;
  • administer rewards;
  • prevent duplicates/fraud;
  • maintain business/compliance records.

A referred person is not automatically enrolled in ongoing D&L marketing solely because a referrer submitted their information.

Information is handled under D&L's Privacy Policy.

14. Taxes

Rewards may have tax consequences. Participants are responsible for applicable obligations.

D&L may request information needed for legal tax/reporting requirements and issue required forms.

15. Changes/termination

D&L may modify, suspend or end the Program, reward amounts, qualification rules, fulfillment methods, or these Terms where permitted.

Unless misuse/disqualification applies, D&L should use the terms in effect when a valid referral was submitted.

16. General

D&L Terms of Service and Privacy Policy are incorporated.

For a Program-specific conflict, these Referral Terms control the Program-specific issue.

17. Contact

Use D&L's current public contact path for Neighbor Rewards questions.

Contact D&L · Privacy Policy · Terms of Service · Neighbor Rewards

Referral Program Terms | D&L Garage Doors