Privacy Policy

We collect information you provide directly to us, such as when you:

• Schedule a service appointment
• Request an estimate or quote
• Contact us via phone, email, or our website
• Sign up for our newsletter or promotional communications
• Provide feedback or testimonials

Types of information collected:

• Name, address, phone number, email address
• Service location and property details
• Garage door type, model, and service history
• Payment information (processed securely)
• Communication preferences
• AI tool interaction data (ZIP code, issue descriptions, session information)
• T.O.D. assistant conversation logs and lead qualification data
• Online estimator responses and pricing inquiries

We use the information we collect to:

• Provide, maintain, and improve our garage door services
• Schedule appointments and communicate about services
• Process payments and maintain service records
• Send service reminders and maintenance notifications
• Respond to customer inquiries and provide support
• Send promotional materials (with your consent)
• Comply with legal obligations and resolve disputes

AI-Powered Services: We use artificial intelligence in our T.O.D. assistant and Online Garage Door Estimator to provide enhanced customer service.

AI Data Usage: Information collected through AI tools may include:

• Session data such as ZIP code, issue description, or phone number to better connect you with our local crew
• Conversation interactions to improve tool accuracy and customer service
• Regional preferences and service patterns to enhance pricing estimates
• Lead qualification information to route you to appropriate technicians

No Automated Decision-Making: We do not use AI to make automated decisions that significantly affect your rights. All service decisions, pricing approvals, and commitments are made by human representatives.

AI Data Security: All data collected through AI interactions is stored securely and never sold to third parties. Session data is retained only as long as necessary to provide service continuity.

For complete information about our AI tools, see our AI Disclosure & Transparency page.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted partners who help us provide services (payment processing, scheduling software)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Services: When necessary to protect the safety of our customers or technicians

We implement appropriate security measures to protect your personal information:

• Secure data transmission using encryption
• Restricted access to personal information
• Regular security assessments and updates
• Secure payment processing through trusted providers
• Employee training on data protection practices
• AI interaction data encrypted and stored securely

While we strive to protect your information, no method of transmission over the internet is 100% secure.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Provide relevant content and advertisements
• Store AI tool session data for service continuity

You can control cookies through your browser settings, though this may affect website functionality and AI tool performance.

You have the right to:

• Access: Request a copy of the personal information we have about you, including AI interaction data
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications or decline AI tool usage
• Restrict: Limit how we use your information
• Human Review: Request human review of any AI-generated recommendations or communications

To exercise these rights, please contact us using the information provided below.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information is collected and how it's used.

Oregon, Washington, and Idaho Residents: We comply with all applicable state privacy laws and regulations.

For specific state privacy rights, please contact us directly.

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations
• Maintain service records for warranty purposes
• Resolve disputes and enforce agreements
• Improve AI tool accuracy and performance (anonymized data only)

Generally, we retain service records for 7 years and contact information until you request removal. AI interaction logs are retained for up to 2 years for service improvement purposes.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Significant changes will be communicated via email or prominent website notice.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@dl.company