AI Disclosure & Transparency

D&L Garage Doors uses artificial intelligence (AI) in specific, clearly disclosed ways to enhance customer service and provide helpful tools. This page explains how we use AI, what it can and cannot do, and your rights as a user.

Our AI-Powered Tools:

• T.O.D. (Technician On Demand): AI-powered chat assistant for initial customer support and lead qualification
• Online Garage Door Estimator: AI-driven pricing estimation tool using historical data and regional factors

What T.O.D. Is: T.O.D. is a virtual assistant powered by artificial intelligence designed to simulate conversations with a garage door technician. It helps answer basic questions, collect customer information, and guide users through the booking process.

What T.O.D. Cannot Do:

• Provide binding quotes or guarantee specific pricing
• Diagnose complex garage door problems without physical inspection
• Replace the expertise of licensed technicians
• Make automated decisions that legally bind D&L Garage Doors

Important: All information provided by T.O.D. is for guidance only. Final pricing, diagnosis, and service recommendations are always confirmed by licensed D&L technicians during in-person inspection.

How It Works: Our Online Garage Door Estimator uses artificial intelligence to analyze your responses about your garage door issue, location, and preferences. It then generates estimated price ranges based on:

• Historical averages from similar repair jobs
• Regional labor rates and material costs
• Typical complexity factors for reported issues
• Current market pricing for parts and services

Accuracy Limitations: Price ranges shown are estimates only and your actual cost may vary significantly based on:

• Actual condition discovered during inspection
• Additional issues not initially apparent
• Customer preferences for parts and service levels
• Site-specific challenges or requirements

No work is performed without your approval after in-person inspection by a licensed D&L technician.

Information Our AI Tools May Collect:

• ZIP code or general location for regional pricing
• Description of garage door issues or service needs
• Contact information (name, phone number) for follow-up
• Session interaction data to improve tool accuracy

How We Use This Data:

• Connect you with appropriate local technicians
• Provide relevant pricing and service information
• Improve the accuracy of our AI tools over time
• Maintain records for service continuity

Data Protection: All data collected through AI tools is subject to our Privacy Policy and is stored securely. We do not sell or share this information with third parties except as disclosed in our privacy policy.

General AI Limitations:

• AI tools may occasionally provide inaccurate or incomplete information
• Complex or unusual situations may not be properly addressed by AI
• AI cannot replace professional expertise and hands-on evaluation
• Technical malfunctions may temporarily affect AI tool availability

No Automated Decision-Making: D&L Garage Doors does not use AI to make automated decisions that significantly affect your rights or interests. All service decisions, pricing, and commitments are made by human representatives.

Right to Human Interaction: You always have the right to speak with a human representative instead of using AI tools. Simply request to speak with a person or call us directly at your regional number.

AI Tool Liability: D&L Garage Doors shall not be held liable for:

• Decisions made based on information provided by AI features
• Inaccuracies in AI-generated estimates or recommendations
• Technical issues or temporary unavailability of AI tools
• Misunderstandings arising from AI interactions

User Acknowledgment: By using our AI-powered tools, you acknowledge that:

• You understand these tools are AI-powered and have limitations
• You will not rely solely on AI-provided information for important decisions
• You understand final service details must be confirmed by licensed technicians
• You accept the inherent limitations of current AI technology

We continuously work to improve our AI tools based on:

• User feedback and reported issues
• Technical advances in AI capabilities
• Analysis of tool accuracy and effectiveness
• Industry best practices for AI deployment

If you encounter issues with our AI tools or have suggestions for improvement, please contact us using the information below.

We may update, modify, or discontinue AI tools at any time. Significant changes will be reflected in updates to this disclosure page. We encourage you to review this page periodically for the most current information about our AI tool usage.

For questions about our AI tools or this disclosure, contact us:

Email: info@dl.company

National: (888) 641-5060