AI disclosure & transparency

What does T.O.D. do?

T.O.D. (Technician On Demand) is an AI assistant, not a person or an on-site technician. It can answer general questions, collect the details you choose to share and guide you toward service or scheduling options.

Responses can be inaccurate or incomplete. T.O.D. cannot inspect your door, verify all site conditions or make a binding service commitment. Confirm advice that affects your repair, price or appointment with D&L.

Is an online estimate a final quote?

No. The website links to D&L’s separate online estimator for service planning. Information you provide about the door, issue and location helps frame the estimate. Any displayed range is not a confirmed repair price.

The final scope and quote depend on the equipment, inspection findings, parts, access and work you approve. Extra issues may become apparent during inspection. AI-generated explanations, where available, are guidance rather than a diagnosis.

Do not assume that an estimate is based on a live parts-price feed or a review of your specific door. Ask our team to confirm what is included before approving work.

Who confirms the service details?

D&L’s team confirms scheduling, quote details and approved work. An automated response or form submission does not guarantee a time slot, a specific technician, parts availability or a service outcome.

You can call or contact a person instead of using the assistant. For the service request process, see our Terms of Service.

What information may the tools collect?

The tools may receive your service location or ZIP code, door and equipment details, messages, contact information and session interaction data. These details help route your request, answer questions and support follow-up.

AI and other service providers may process information to support these features. Our Privacy Policy explains information use, provider sharing and your choices. Browser location access depends on your permission, and cookie preferences are available in the footer.

Share only information needed for the service question. Do not put passwords, payment-card details or sensitive personal records into the chat.

Can I rely on AI for a repair or safety decision?

Use online information for general planning, not as a substitute for a qualified technician’s inspection. AI can miss unusual faults and cannot check door balance, component condition or safety devices on site.

If a door is damaged, off track or unstable, keep people clear and contact a technician. Do not adjust springs, cables or other parts under tension based on an automated answer. Our garage door safety guidance explains when to stop using the door and seek help.

Limitation of liability

AI Tool Liability: D&L Garage Doors shall not be held liable for:

• Decisions made based on information provided by AI features
• Inaccuracies in AI-generated estimates or recommendations
• Technical issues or temporary unavailability of AI tools
• Misunderstandings arising from AI interactions

User Acknowledgment: By using our AI-powered tools, you acknowledge that:

• You understand these tools are AI-powered and have limitations
• You will not rely solely on AI-provided information for important decisions
• You understand final service details must be confirmed by D&L’s team
• You accept the inherent limitations of current AI technology

How do I report an incorrect answer?

Email info@dlgaragedoors.com with the page or tool, the question you asked and the response you want us to review. Omit sensitive information. For a current service problem, call the regional team below.

Feedback helps identify unclear guidance and technical problems. It does not guarantee that a tool will be changed or that a response is correct.

Can these tools or this disclosure change?

We may update, modify or discontinue tools. Changes to the information on this page will be reflected in its update date. Review it alongside the Privacy Policy and Terms of Service.

For business details, service areas and source links, use our company information page.