Extended Warranty
Last Updated: April 25, 2024
Our Commitment to Quality
At D&L Garage Doors, we stand behind the quality of our products and services. Our extended warranty program provides additional peace of mind beyond our standard warranty coverage, ensuring that your garage door system remains reliable for years to come.
Standard Warranty Coverage
All of our installations and repairs come with the following standard warranty coverage:
- Labor: 90-day warranty on all service and repair work
- Parts: Manufacturer's warranty (typically 1-3 years depending on the part)
- New Doors: Manufacturer's warranty (typically 1-3 years depending on the model)
- Openers: Manufacturer's warranty (typically 1-5 years depending on the model)
Extended Warranty Options
Silver Protection Plan
Coverage Period: 2 Years
Includes:
- Extended labor warranty for repairs
- Annual maintenance inspection
- Priority scheduling for service calls
- 10% discount on additional repairs not covered by warranty
Gold Protection Plan
Coverage Period: 3 Years
Includes:
- All Silver Plan benefits
- Semi-annual maintenance inspections
- Parts replacement for normal wear and tear
- 15% discount on additional repairs not covered by warranty
- Emergency service priority
Platinum Protection Plan
Coverage Period: 5 Years
Includes:
- All Gold Plan benefits
- Quarterly maintenance inspections
- Complete parts and labor coverage
- 20% discount on upgrades and accessories
- 24/7 emergency service with guaranteed 2-hour response time
- Transferable warranty if you sell your home
What's Covered
Our extended warranty plans cover the following components and issues:
- Springs
- Cables
- Rollers
- Hinges
- Track
- Opener motor
- Circuit boards
- Remote controls
- Safety sensors
- Weather seals
What's Not Covered
The following are generally not covered under our extended warranty plans:
- Damage from accidents, misuse, or abuse
- Acts of nature (floods, fires, etc.)
- Cosmetic issues that don't affect functionality
- Modifications made by unauthorized personnel
- Normal wear and tear (except in Gold and Platinum plans)
How to Purchase
Extended warranty plans can be purchased at the time of installation or within 30 days of service. To purchase an extended warranty plan, contact our office or speak with your service technician.
How to File a Claim
To file a warranty claim, simply:
- Contact our service department
- Provide your warranty information and describe the issue
- Schedule a service appointment
- Our technician will verify warranty coverage and perform the necessary repairs
Contact Us
For more information about our extended warranty options or to purchase a plan, please contact us at:
D&L Garage Doors
Portland: 6701 SE Foster Rd Unit #D, Portland, OR 97206
Boise: 3800 W Chinden Blvd #100, Boise, ID 83714
Email: info@dl.company
Phone: (503) 704-2654 (Portland) or (208) 650-4304 (Boise)