The door will not open
Check whether the wall control has power and whether the door appears crooked, unusually heavy, or visibly damaged. Do not force it.
Service detailsSymptom-first garage door help
Garage Door Troubleshooting Guide
Start by describing what the door does, what control you used, and what changed. Try only low-risk observations; do not adjust springs, cables, bottom brackets, tracks, or electrical components.
Match the symptom to a safe next step
The door starts, then reverses
Clear the travel path and visually check the photo-eye area. If the behavior continues, stop repeated cycling and request service.
Service detailsThe opener runs but the door does not move
Stop operating the opener. A disconnected or damaged door system needs inspection before further use.
Service detailsThe door is noisy or shakes
Note where the sound begins and whether movement is even. Grinding, scraping, cable movement, or track damage calls for service.
Service detailsUseful details to share
Tell D&L the door type, visible symptom, whether the opener responds, and whether the door is stuck open, closed, or between positions. A photo of visible damage may help when requested through an approved channel.